Beyond Installation: How GL Supports You Long After Your Product Is Fitted

Investing in a reliable, high-quality product is only half the story. What happens after installation, when the product needs to perform day in and day out, is just as important. That’s why at GL, our commitment to you doesn’t end once a product is fitted. We back everything we install with comprehensive remedial care, so you have support whenever you need it.

Your Safety and Satisfaction Come First

Our remedial service exists for one reason: to keep you safe and satisfied. If something isn’t working as it should, we move quickly to put it right, because a faulty product isn’t just an inconvenience, it can be a safety issue for you and your household.

We also see every remedial case as a chance to help you understand the products in your home better. Whether that means explaining how something works, flagging a new issue you hadn’t noticed or simply answering your questions, we want you to feel confident about the technology installed in your property.

What Happens If Something Goes Wrong

If a GL product develops a fault while still within its warranty period, we will replace it. No quibbling, no unnecessary delays. Alongside the replacement, we send clear documentation covering ongoing upkeep and troubleshooting, so you’re better equipped to spot and resolve minor issues yourself in future.

Speed matters here. Once we have all the information we need, our aim is to resolve remedial cases within 48 hours. And if new questions come up down the line about any GL product in your home, you’re always welcome to get back in touch.

The Remedial Process, Step by Step

We start by receiving your report, along with a description of the issue you’re experiencing. From there, our team reaches out directly to learn more about the problem. In many cases, this is where we can offer troubleshooting advice that solves the issue without needing a replacement at all.

If the product does need replacing, we make sure we have solid evidence of the fault first. Once that’s confirmed, a replacement unit is issued, sent either to you or to your developer or contractor, whichever you’d prefer. If we’re sending the unit straight to you, we’ll always include installation guides or videos so you can fit it correctly and safely.

What’s Not Covered

We’re upfront about the limits of our remedial cover. Issues caused by installation errors or lost parts fall outside our warranty. Every GL product ships with the parts and instructions needed for correct installation, so it isn’t our responsibility to provide free replacements where a part has gone missing or a product hasn’t been fitted properly.

Great products deserve great aftercare. That’s the standard we hold ourselves to at GL, from the moment your product is installed to every question you have long after. If you run into an issue, get in touch and we’ll take it from there.

Want to know more about how GL supports you after your installation? Get in touch with our team today.

Contact us today on 01905 610 200 or email [email protected].