It’s the end of a long day. You’re home, the car’s plugged in… and nothing happens.
No charging, No clear answer, just a charger that isn’t doing what it should do.
Situations like this can be frustrating, before you call an installer, run through these quick checks and see if it can be resolved.
If the sun is shining directly on the charger the light may be difficult to see – please check carefully.
1. Check if the charger is turned on at the mains/consumer unit.
2. If the charger is turned on but still not lit up, contact your installer to check the wiring.
A blue light means the charger is powered on and in standby mode.
➡️ Continue Troubleshooting using the sections below before escalating.
A red light indicates a fault.
➡️ Scroll down to the Charger Flashing Red section below.
1. Ensure the charger is on and showing a blue light
2. Turn on Bluetooth on your smartphone
3. Open your Bluetooth settings
4. Look for a device named:
GL + last 6 digits of the serial number
5. Enter password: 123456
Check if the device is already saved under Paired Devices, if it is then you must:
1. Select the charger
2. Tap “Forget Device”
➡️ Turn Bluetooth off and on again
➡️ Retry connection
Refer to the Installer Miles App for Homeowners (GL-EVIQ07WRS) guide.
Follow the Bluetooth Connection steps above.
Check the following:
Wi-Fi Name & Password
Must be 16 characters or fewer
Avoid special characters
Wi-Fi Frequency
5GHz: Switch router to 2.4GHz
Dual band:
Turn Wi-Fi off on your phone after entering details
If still not working:
Separate 2.4GHz and 5GHz networks
Connect to 2.4GHz
➡️ You may need to log into your router settings to make these changes.
This indicates a fault. Different flash patterns indicate different issues.
➡️ Record a video and send it with a description to:
E-mail: [email protected]
If this isn’t possible, please contact our office for our whatsapp number.
Phone: 01905 610200
E-mail: [email protected]
Check the stop button on the side of the charger:
If wedged:
→ A replacement wedge and screwdriver will be sent
If not wedged:
→ Contact your installer or an electrician
→ Likely wiring issue or loose connection
1. Plug in your vehicle
2. Tap and hold the card on the charger (up to 5 seconds)
3. Wait for a beep
➡️ The light will turn green and flash
➡️ Charging starts after a short delay (up to 10 minutes)
Send the following to support via Email ([email protected]) or Call our office to get our Whatsapp number (01905 610200):
• Video of the issue
• Full serial number
• Device name (as shown in Bluetooth)
➡️ A firmware update may be required
Contact [email protected] or if this isn’t possible, please contact our office for our whatsapp number.
Phone: 01905 610200
E-mail: [email protected]
Provide:
• Full Address
• Plot Number (If known)
• Full serial number
• Photo of the charger info sticker
*£10 replacement fee may be applicable depending on circumstances
Yes — select:
Charger Brand: EV-IQ
Charger Model: GL-EVIQ07WRS
1. Ensure charger is updated and online
2. Open the Electric Miles app
3. Go to Settings → Energy Tariff
4. Set:
• Supplier: Octopus Energy
• Tariff: Intelligent Octopus Go
5. Go back to your zone page, tap on smart charge
6. Enable Smart Charging
7. Set:
• Charging target: £15
• Ready by: 07:00
➡️ Charging will begin after a randomised 10 minute delay
➡️ Octopus will control charging overnight