It’s 2:14am. The house is quiet, everyone’s asleep… then suddenly — a loud, persistent alarm cuts through the silence.
You check the kitchen. Nothing. No smoke, no obvious danger. Just that relentless sound echoing through the house.
Situations like this are more common than you might think. The good news? In most cases, it’s not an emergency — and you can resolve it yourself in minutes.
Before anything else:
Check for signs of fire, smoke, or danger
If there is any risk → leave the property immediately and call emergency services
If there are no visible signs of danger, continue with the checks below.
• Identify which alarm has been triggered — it will sound different from the others
• Press the hush button to mute the alarm
➡️ The alarm will stay silent for approximately 8 minutes
During this time:
• Clean the alarm (see below)
• Replace the battery
The triggered alarm will have a different sound pattern and flashing LED indicator pattern to the others.
If Alarms are interlinked, the triggered unit will set off all of the others.
➡️ Identifying the source is key to resolving the issue.
• Step 1: Identify the Trigger. In an interconnected system, only the “Trigger” alarm detected smoke/heat.
The Trigger: Will have a single flashing red light and a continuous beep pattern.
The Followers: Will have a double flashing red light and a “be-be-beep” sound.
• Step 2: Press the large Hush/Test button on the center of the triggering unit. It will remain silent for 8 minutes.
This is usually a false trigger caused by:
• Dust
• Dirt
• Debris inside the alarm
Fix:
Press the hush button, this will silence the triggered alarm for 8 minutes.
➡️ Clean your alarm during this period
Clean the alarm using:
• A vacuum cleaner
• Soft brush attachment
• Ensure all sides of the alarm are cleaned
We also recommend replacing the battery.
• Clean alarms monthly
• Test alarms weekly
➡️ Regular maintenance helps prevent false alarms and system issues
This indicates a low battery.
➡️ Replace the battery with a new 9V battery
This usually means the alarm needs cleaning.
➡️ Clean the unit thoroughly on all sides
This indicates a wiring fault.
➡️ An electrician will likely be required to inspect the system
After removing the alarm head the battery can easily be replaced by removing the old battery from the battery compartment and replacing it with a new 9V battery.
Ensure to match the positive (+) and negative (-) contacts correctly.
Before purchasing a replacement, check if your unit is covered.
Warranty Period: Most alarms are covered for 2 years from the date of purchase or your property handover.
Check the Date: If you aren’t sure of the date, look at the Batch Number inside the alarm; this shows the manufacturing date.
Claiming a Replacement: If your unit is faulty and under warranty, contact us and we will send a replacement directly to you.
Out of Warranty: If your unit is older than 2 years, contact us for next steps or to purchase an alarm, visit our alarms section on our website.
Most alarms have a lifespan of:
Up to 10 years, depending on the model
➡️ If your alarm is older, replacement is recommended.
Replace your alarm if:
• It continues to false trigger
• It fails to respond to testing
• It’s reached the end of its lifespan
• It shows signs of damage or wear
If the problem continues:
Take note of:
• Alarm model
• Location in property
• Description of issue
Contact support with:
• Photos or video (if possible)
• Details of when the issue occurs
➡️ Our team will:
• Diagnose the issue
• Identify the cause
• Arrange replacement if required
Contact our team through either:
[email protected] or phone our office on 01905 610200
This indicates a fault.
Yellow LED will flash twice every 50 seconds
Alarm will chirp in sync
➡️ You can mute this for 12 hours by pressing the test button
This can be muted for 12 hours by pressing the test button.
Check if the alarm is under warranty:
• Typically within 2 years of purchase or handover
• The batch number can help confirm age
Next steps:
Under warranty:
→ Replacement will be sent directly
Out of warranty:
→ Contact our customer service team
➡️ Not sure if your product is under warranty still? Head to the “Is my product still under warranty” section below.
Before purchasing a replacement, check if your unit is covered.
Warranty Period: Most alarms are covered for 2 years from the date of purchase or your property handover.
Check the Date: If you aren’t sure of the date, look at the Batch Number inside the alarm; this shows the manufacturing date.
Claiming a Replacement: If your unit is faulty and under warranty, contact us and we will send a replacement directly to you.
Out of Warranty: If your unit is older than 2 years, contact us for next steps or to purchase an alarm, visit our alarms section on our website.